- #AMAZON CHATBOT ALEXA INFORMATION UPDATE#
- #AMAZON CHATBOT ALEXA INFORMATION SOFTWARE#
- #AMAZON CHATBOT ALEXA INFORMATION PC#
The chatbot backend can only support new actions if it has been adapted accordingly.If data is to be user-specific or its access is to be restricted to a user, an identity provider must also be integrated.To identify which action is to be executed, the Natural Language Understandig (NLU) component is used. External APIs are also connected here so that necessary data (e.g., weather report, customer profile) can be determined or manipulated. It controls the dialogs - in other words, it knows what information needs to be requested from the user for a particular action and how the bot should respond. This is the central component of the architecture. Each connected channel usually uses its own message format and is therefore implemented individually.The chatbot backend now receives the message via the DirectLine API. It receives messages from the skill backend and forwards them via the DirectLine API - or vice versa. This takes over the bidirectional conversion and forwarding of the messages. Since the connected channel cannot communicate directly with this API, a so-called skill mediator mediates between them. For the connection of additional channels, there is also a REST API with which the chatbot backend can be addressed - called DirectLine API. In the case of speech-driven channels, the conversion from speech-to-text or text-to-speech takes place here.As mentioned at the outset, the Microsoft Bot Framework already supports a large number of channels out of the box. This component is provided by the channel's vendor and must be configured by a developer so that the incoming messages contain the user's statements. This is the backend system of the channel - in the case of Amazon Alexa, for example, it is called Alexa Skills Kit. The following example of an Alexa skill describes how an architecture can look like that solves this problem.Įverything starts with a statement from the user, which is entered via text or voice. In the area of digital assistants, on the other hand, things look bleak. In the area of chatbots, Microsoft's Bot Framework already offers a wide range of possibilities (e.g.
#AMAZON CHATBOT ALEXA INFORMATION SOFTWARE#
For precisely those companies, it is desirable to be able to serve several platforms with just one software solution.
The other side of the coin is that there are competing platforms vying for the favor of users - and therefore also having to be served by companies. But one man's joy is another man's sorrow.
#AMAZON CHATBOT ALEXA INFORMATION PC#
These are digital chat partners on platforms such as Skype or Facebook Messenger with whom you communicate via text messages.These interaction options simplify the use of IT systems - you no longer need to be able to operate or even own a PC if you want to complete tasks in the digital world. Another option for interacting with IT systems by voice are the so-called chatbots. For example, DHL offers its customers the option of requesting the parcel status by voice command. These extensions are usually called skills. For some time now, it has also been possible for third-party providers to add new functions to these assistants. Following this, the other big players in IT have also delivered: Amazon Alexa, Google Now/Assistant and Microsoft Cortana.
Siri was released back in 2010 and has been an integral part of many Apple products since 2011. However, the development of these so-called skills is challenging - especially when skills are to be available on multiple platforms.ĭigital assistants have been all the rage in human-machine interaction for years. There is hardly a more intuitive way of interacting than via speech. Replace the existing contents with the following JSON.Digital assistants are becoming increasingly popular with end customers. On your skill dashboard under Interaction Model, select JSON Editor. Make sure that Choose a template is set to Start from scratch.Make sure that Choose a method to host your skill's backend resources is set to Provision your own.
#AMAZON CHATBOT ALEXA INFORMATION UPDATE#
If you have an existing bot you may need to update your SDK version and republish your bot.
Your bot must use the Bot Framework SDK version 4.8 or later.
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